Darkes (Glenbernie Orchard  Pty Ltd, ACN: 000848082) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Darkesusers. If you have questions or concerns regarding this statement, you should first contact us at 02 42943421.

In order to use the Darkes website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Darkes is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Any details collected from Darkes customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

We retain details necessary for successful fulfilment of your order and may use them for marketing purposes, for example, emailing or posting you information about seasonal offers. These include: name, address, telephone number and email address of the sender, name, address, telephone number and email address of the recipient. We do not sell addresses to any other companies. We will never cold call you for marketing purposes.


The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at orders@glenbernie.com.au

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at orders@glenbernie.com.au

If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.If we notice any missing information or anticipate any issues, we will get in touch with you to ask further questions.

Darkesuses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at orders@glenbernie.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Darkes Glenbernie Orchard may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Darkes does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the Darkes.com.au site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of darkes.com.au

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Darkes uses PayPal for its online credit card transactions as a secure means of collecting payments via the Internet. Your complete credit card number cannot be viewed by Darkes or any outside party.

After ordering online, you will receive an email confirmation containing your order details.

If you wish to query a delivery please contact us at orders@glenbernie.com.au

At busy times of the year delivery times can be extended. Please make sure that delivery address & postcode are correct as we cannot be responsible for non-delivery due to an incorrect address. Likewise in the event of extreme weather or other events out of our control (eg civil actions, delivery vehicle breakdown etc), we cannot be responsible for any delivery delays.

Please leave instructions succinctly describing a safe place for the parcel in case you are out. At time of delivery.

All prices on the Darkes.com.au site are listed in Australian Dollars (AUD).

AtDarkes, we take pride in delivering the best quality produce at reasonable prices. If your expectations have not been met, we would love to know about it.

If you aren’t happy with what you find, please call us right away on 02 42943421 and if possible email pictures to orders@glenbernie.com.au and we will do our best to put it right. If you’d like a replacement order, we can send that out for you or if you would rather just have your money back, we can do that too.

Likewise, if the box has been damaged during delivery, please call us as soon as possible and if possible email us pictures. Risk of damage or deterioration to the goods passes to you, as the buyer, on delivery so please contact us as soon as possible. No claim for damage or deterioration after delivery can be accepted unless we’re informed straight away. Nor can we accept any responsibility for quality deterioration due to the following delivery problems:

  • Incorrect addresses
  • Unopened parcels
  • Gifts to recipients who have gone away or are unable to receive parcels.


Satisfaction Guarantee

For any feedback or refund requests for online deliveries, please contact us via email at: orders@glenbernie.com.au, or give us a call on 42943421.

We will refund the full amount for any products that have not met our promise, so please don’t hesitate to contact us. The only thing we request is that our customers advise us within 24 hours of receiving delivery. All refunds will be credited back to the account the customer made payment with and will appear in 2-3 business days of the items being notified and a photo being supplied of the condition of the faulty product or it being physically returned. Darkes will cover the cost of delivery if it is deemed it should be returned. Please have your order number ready when corresponding.

If you wish to receive a full refund of your order, Darkes will refund the total amount including the delivery fee.

Please note that refunds can only be processed back on the same card or mode of payment used for an online order.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

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